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Guide

How to join

Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

Order is processed as below :


*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.


 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.


Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.


Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart

Payment

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 7 - 14 days
  • - Shipping Method: EMS
    - International Shipping: All around the globe
    - Estimated Shipping Time: 7-10 business days from the payment.
    Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available.
    - Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.
    - Shipping Cost : The cost will be calculated by EMS price policy.

Returns & Exchanges

Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt.
The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of Wingsmall and we will make our best effort to process your request as soon as possible.
1. Requirements for exchange/refund request
Please take into consideration that Wingsmall accepts refund requests only and not exchange requests.

Eligible for refund
- Refund requests that are made within 24 hours of order placement and payment(applicable to orders under [Preparing for shipping] status only)
- Products that are out of stock
- Misdelivered orders
- Defective products
- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)

Ineligible for refund
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for shoes, purses, and accessories are not accepted
- Refund requests for products that have no tags or labels


2. Refund process
-Refund of out-of-stock products
*Single-product order : please post a refund request on our Refund request board.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
*Multiple-product order : please post a refund request on our Refund request board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
-Refund of mis-delivered or defective products
Please post a refund request including detailed pictures of mis-delievered or defective products
Order number, product codes of the out-of-stock products, and the reason for the request are required
Our customer service will shortly contact you upon checking on your request.


3. If you find any product(s) of your order missing in your parcel
-Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
-Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

 

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